FAQ
If you cannot locate your confirmation email in your inbox or even in your spam folder, please contact our help. Your confirmation email may, in rare instances, land up in your spam folder, so be sure to check there first.
Using credit or debit cards from, you can make your purchase. Make sure you can use your card to make purchases abroad.
To get your profile confirmed, you must successfully complete the KYC verification within 72 hours of making a successful transaction.
Both a proof of identity and a proof of residency document must be uploaded.
Take a selfie with your government-issued ID, such as a driver's license or passport, holding it up to your face as proof of identification (Both front and back side of the ID). Please make sure that the information on your document is clearly visible and that you are looking directly into the camera.
You can give us your bank statement, utility bill (water, electric, or phone), or other proof of residency. The document must be current and no more than six months old, and it must clearly display your full name, address, and the date it was issued. Please ensure that the document's four corners are visible.
Documents in the supported file types of.jpg,.png, or.pdf must be larger than 500 KB and have an image resolution of at least 300 dpi.
We will start the process of crediting your wallet with the Crypto that you bought once you successfully complete the KYC verification process. The amount of time it takes for a cryptocurrency to appear in your wallet often relies on how quickly it receives three confirmations on the blockchain explorer. By using the blockchain explorer to search for your wallet address, you can always maintain tabs on the current condition of your wallet. However, if after 24 hours of completing the KYC verification you still don't see any cryptocurrency in your wallet owing to some unforeseen circumstances, feel free to contact our help right away.
